Refund Policy
Amusement Technologies LLC d/b/a Wondersplace.com
1. Compliance-Related Refunds Only
As a general rule, all deposits and payments are final and non-refundable. However, Wondersplace.com may issue a refund only when all of the following conditions are met and the request falls into one of the compliance situations described below.
A compliance-related refund may be considered if:
Change in Legal Status of Services in Customer Location
After your deposit or payment, the legality or regulatory status of the services provided by Wondersplace.com in your state, district, region, or country ("location") changes in a way that prohibits us from lawfully providing the services to you.
Change in Wondersplace Service Availability Policy for Your Location
Wondersplace.com changes its own internal policy and, as a result, no longer permits users in your location to access the services, even though such access may still be legally allowed.
Cancellation of a Pre-Paid Service That Does Not Occur
You have paid for a specific, scheduled, or clearly defined service that has not yet been delivered, and Wondersplace.com cancels that service and does not provide a substitute or rescheduled service.
This does not include postponements, maintenance windows, or rescheduling where equivalent service access is later provided.
If your situation does not fall into one of the categories above, a refund will generally not be issued.
2. How to Request a Refund
To request a compliance-related refund, you must submit a written request via email.
Send your request to: refunds@wondersplace.com
Subject line: Refund Request
Your email must include:
- Your full legal name
- Your Wondersplace username/screen name
- The amount of the refund you are requesting
- A clear reason for your refund request, including how it fits one of the compliance conditions above
- Any relevant date(s) of deposit/payment and service impact (optional but helpful)
Wondersplace.com will review your request and may request additional information or documentation if needed.
Refund requests may take up to fourteen (14) business days to review and process. Approval is not guaranteed and is subject to Wondersplace's compliance, risk, and legal review.
3. Example Refund Request Email
Subject: Refund Request
Name: John Doe
Screen Name: john_doe
Amount Requested: $150.00
Reason:
After I deposited funds, Wondersplace.com updated its availability policy and is no longer allowing users in my state to access the services. I can no longer use the services for which I deposited these funds.